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Получить заявку по ID

GET /tickets/:ticket_id/​

Пример URL​

https://домен_системы/api/v2/tickets/123/

PATH-параметры​

ПараметрТипОбязательныйОписание
ticket_idчислоДаТехнический ID заявки
Пример ответа
{
    "data": {
        "id": 1,
        "pid": 0,
        "unique_id": "ABC-123",
        "date_created": "2025-11-21 06:41:58",
        "date_updated": "2025-11-21 06:41:58",
        "title": "Тема заявки",
        "source": "system",
        "status_id": "open",
        "priority_id": 1,
        "type_id": 0,
        "department_id": 1,
        "department_name": "Отдел поддержки",
        "owner_id": 0,
        "owner_name": "",
        "owner_lastname": "",
        "owner_email": "",
        "user_id": 1,
        "user_name": "test",
        "user_lastname": "",
        "user_email": "test_user@domain.com",
        "cc": [],
        "bcc": [],
        "followers": [],
        "ticket_lock": 0,
        "sla_date": "21.11.2025 06:51",
        "sla_flag": 1,
        "freeze_date": null,
        "freeze": 1,
        "viewed_by_staff": 1,
        "viewed_by_client": 0,
        "rate": "",
        "rate_comment": "",
        "rate_date": "",
        "deleted": 0,
        "custom_fields": [],
        "tags": [],
        "jira_issues": []
    }
}