Получить заявку по ID

GET /tickets/:ticket_id/

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Пример URL

https://домен_системы/api/v2/tickets/123/

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PATH-параметры

Параметр	Тип	Обязательный	Описание
:ticket_id	число	Да	Технический ID заявки

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Пример ответа

{
    "data": {
        "1": {
            "id": 123,
            "pid": 2,
            "unique_id": "TXS-23187",
            "date_created": "2025-03-10 11:34:58",
            "date_updated": "2025-03-10 11:34:58",
            "title": "Тема заявки",
            "source": "system",
            "status_id": "open",
            "priority_id": 2,
            "type_id": 0,
            "department_id": 1,
            "department_name": "Отдел поддержки",
            "owner_id": 0,
            "owner_name": "",
            "owner_lastname": "",
            "owner_name": "Staff",
            "owner_lastname": "",
            "owner_email": "[email protected]",
            "user_id": 1,
            "user_name": "Client",
            "user_lastname": "",
            "user_email": "[email protected]",
            "cc": [],
            "bcc": [],
            "followers": [],
            "ticket_lock": 0,
            "sla_date": "10.03.2025 11:35",
            "sla_flag": 0,
            "freeze_date": null,
            "freeze": 0,
            "viewed_by_staff": 1,
            "viewed_by_client": 0,
            "rate": "",
            "rate_comment": "",
            "rate_date": "",
            "deleted": 0,
            "custom_fields": [],
            "tags": [],
            "jira_issues": []
        }
    }
}